In the survey itself, youâll find a range of multiple choice questions which they use for segmenting, along with an open-ended question for customers to provide feedback. They are easy for respondents to complete and can be taken at a time that suits the customer best. Firstly, itâs a significant morale boost for the team. What could we have done to get a 10/10 today? What did the questionnaire itself entail? Use product satisfaction survey questions for collecting data on product use, satisfaction, improvement areas and more. People donât usually want to spend ages filling out a customer satisfaction questionnaire unless they have something they want to say; either glowing praise or a scathing complaint. If you buy products or services online regularly, then your inbox is likely to be filled with inspiration for your own customer satisfaction survey questions. Deciding exactly which rating scale to use and what questions to ask can be co… Answers ranging from very difficult to very easy. 18 Customer Satisfaction Survey Questions for 2020, https://www.customerthermometer.com/img/18-best-customer-satisfaction-questions-and-templates-2019-blog-header.png, https://firstname.lastname@example.org, © 2010 - 2021 Customer Thermometer Ltd - THE customer satisfaction survey, Outlook 365 Survey Add-in Released by Customer Thermometer. You can take advantage of our free trial to see what we mean! Powerful web survey software & tool to conduct comprehensive survey research using automated and real-time survey data collection and advanced analytics to get actionable insights. Whether you’re in the planning process or ready to send your product to market, the Product Evaluation Survey … Which of our products/services have you purchased from us in the past – or which of our products/services are you most interested in? Another easy way to analyze customer satisfaction data is through the use of scale questions. Did you find what you were looking for on the website today? How satisfied are you with our product based on the following criterias: After purchase service (warranty, repair, help desk). Again, this is an easy enough question for the respondent to answer and you may find that this kind of survey question has a better response rate than some of the others on our list. Our 1-click surveys are different. E.g., to find out more information, to purchase a product/service, to ask a question, etc. Finally, youâll be given an option to add comments with their open-ended question. Find out if they are likely to buy again and use the data to forecast sales. You’re likely to only get an answer to one of them, says Restaurant Engine. If you want to obtain valuable feedback from your customers then you have to be asking them the right questions. SMS survey software and tool offers robust features to create, manage and deploy survey with utmost ease. Did the product … How satisfied were you with your experience today on a scale of 1 to 10? Product/Service Questions … Ultimately, all of the questions in the survey program lead to only one thing; how can one increase the customer satisfaction level in a product or service. These guys have made it extremely easy for you to let them know how satisfied you were as a passenger, using a scale question in the form of stars. However, not everyone likes to be hounded on the phone, and some may not even pick up at all. Are they happy with the product, unhappy, or worse yet, indifferent? Did the product arrive on time? E-mail and online surveys: The easiest and most cost-effective to conduct, this type of customer satisfaction survey is the most popular. How often do you use our products? Find out what youâre doing well – A customer satisfaction survey will let you know what youâre getting right which serves two purposes. While these are some of the most valuable questions in your survey, they can also be some of the hardest to get responses for. We won’t give you the exact customer satisfaction survey format, but we will give you samples of satisfaction survey questions … This is a satisfaction survey question that can give you a clear indication of what you are doing is a reflection of customers’ needs or not. Product evaluation survey questions are important for finding out how a customer feels about your product. This question is a 'must-ask' in all customer satisfaction surveys. Nothing says, âWe care what you think,â more than outright asking people what they think! This product feedback questionnaire can be customized to your needs. A customer satisfaction survey will highlight areas of the business that need improving; allowing you to enhance the customer journey. While our pre-made template will give you a head start for setting up your customer satisfaction survey and can be used right out … Web survey powered by SurveyMonkey.com. Gathering insights about your products or services is essential – after all, it’s what your business sells. Marketing Management 1|Page Tunis Business School Paper 2 Principles of Marketing Topic Apple Brand: Customer satisfaction survey study Prepared by: Abderahman Rejeb Supervised by Ms.: … However, that doesnât mean you should give up on open-ended questions completely. Every question in your survey needs to support your main topic and contribute to the overall survey goal. Use our free product satisfaction questionnaire to learn how likely are customers to buy products from your company. Create your own online survey now with SurveyMonkey's expert certified FREE templates. Create online polls, distribute them using email and multiple other options and start analyzing poll results. 11 product satisfaction survey questions for a product feedback questionnaire to be used for researching product use, satisfaction, improvements and above all, if customers are willing to recommend your product to others. Instead, consider starting with one of the other types of question, such as a scale question, and then ask for more information to explain why they gave you this score. If not, what type of shipping could we offer to enhance your shopping experience? The questions below are important to add to your survey if you’re testing a new product or shipment option, or just want general feedback: Are you happy with your shipping options? Before we delve into the best customer satisfaction questions and templates, letâs consider the importance of conducting a survey in the first place. 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