what is a good retention rate

It’s particularly helpful to analyze user retention by cohorts to better understand user behavior and determine possible causes for significant changes or trends. Should you have a goal for your employee retention rate? Speaking of which, a good exit interview can help you flush out the problems. Learn about responsibilities, options, and uncertainties surrounding 401(k) plans this year. Knowing what the average customer retention rates by industry are and what affects them is essential to tweaking your retention strategy. This article dives into what customer retention analysis is and how to get the most out of it. It is a simple enough question to ask, but not all that easy to answer. Customer success reduces churn and drives revenue. Retention rate. Companies work hard to make the switch from one brand to another. Welcome to the Small Business Weekly Rundown. Now suppose they had 15 terminations over the year. Still, mathematically, this may be why … CHA International says that hotels can turnover between 60 and 300 percent of employees annually. Product teams should benchmark their retention against similar companies in their industry. The high retention rate in the American telecom industry is attributed to the "difficulty to leave" factor. While in the hospitality industry, turnover soared at 28.6 percent. Before you freak out over or celebrate your employee retention rate, take stock of how your performance stacks up against industry competitors. You first need to decide the best way to actually measure retention, and you then need to find peer companies with similar businesses against which to … By May, they had 40 employees, and by November, 42. This suggests they are very good at closing the “entire” deal when they do close a customer. Turnover is costing you good employees, and that is costing you money. By measuring customer satisfaction frequently, you can adjust your retention strategy to keep the rates up. 36 × 4 = 144. Failing to achieve the desired outcome for the client quickly leads to a high churn rate and a ruined reputation. For SaaS companies, customer success is the top customer retention factor. To maintain an above-average customer retention rate, you need to know average customer retention rates by industry. Net Revenue Retention … Customer engagement drives sales, promotes branding, strengthens loyalty, and powers retention. For Enterprise SaaS, 90% is considered a good Gross Retention Rate. Retention is a resultant of various factors. Step 5: Compare your retention rate to industry standards. Is a High Employee Retention Rate Good? How Engagement Leads to Retention, Customer Retention: Complete Guide to Retaining Customers. It requires a clear frame of reference. That means that their employee retention rate is 62 percent. A s mentioned earlier, 10% is a good figure to aim for as an average employee turnover rate – 90% is the average employee retention rate. If you have a 40% retention rate and a 60% attrition rate, you’ll only recapture about 4% of those donors that you lost. Streamline onboarding, benefits, payroll, PTO, and much more with Zenefits. This is why it’s so important to retain donors from the beginning of their relationship with … Read more about our ranking methodology here. That’s a big question—that doesn’t have a clear answer. For others, it’s about one-off visits or purchases. Mobile games might see high retention rates in the first few days with a sharp drop off while food ordering apps might see a high mobile app retention rate … They should enjoy being around their coworkers, and feel supported with all the training and resources they need to do their job properly. Similar to retail, media companies focus on large volumes of clients. Retention Ratio: The retention ratio is the proportion of earnings kept back in the business as retained earnings. A retention rate is calculated by using a formula: Divide the number of employees working at a company at the end of a period by the number at the beginning of the same period (excluding new hires). The national average for retention rate is about 61.1 percent. Each week, we bring you stories and trends that impact small business owners and their workforce. The key to success in any industry is keeping your customer retention rates above the average. Retention percentage … a quarter). Clients tend to stay with banks for decades. Whatever is in between varies by the industry. 60% is excellent. Even though they may have a hard time personalizing their products, these companies have large marketing and retargeting budgets, keeping the retention rate at a high level. For the sake of having any benchmark, it’s safe to say that a publisher should strive for … Companies that turn customer success into an operational philosophy deliver value in every interaction with their clients, thus increasing the retention rate. The Small Business Chronicle reports that supermarkets have 100 percent turnover. And second, what is the average turnover rate for your industry. A good workplace culture is important to retaining employees. Long videos with high retention rates increase total watch time, which YouTube values for placing ads. Tactics may vary from sector to sector, but the majority stays the same and includes channeling efforts into the affecting factors. A high customer retention rate is an integral component of success. By subscribing, you agree to ProfitWell's terms of service and privacy policy. Measuring the ideal rate The UK average employee turnover rate is approximately 15% a year, although this varies drastically between industries. this is what a good audience retention rate looks like on a video, constantly working on better quality videos. It is impossible for a salon/spa to achieve these high client retention rates … What is a good audience retention rate? First-time retention rates 50% or higher: A 50% first-time retention rate is good. Then help them lay out a plan to get there within your company. Joe Biden believes increasing the federal minimum wage to $15 is long overdue. A retention curve is a good way to visualize the retention rate. I've hired teams remotely for a decade now, and there are always challenges... Pandemic Unemployment Assistance, or PUA, is a federal program available... As of April 23, both programs are out of funding, but Congress has passed... Nicole is a freelance writer specializing in health, mental health, and parenting issues. The good news is that Network for Good provides you with tools to make your donors feel more appreciated, heard, and connected to the great work your nonprofit is doing. Unfortunately, there isn’t a simple answer. This means that your retention rate for that period was 92.5 percent. If your clients realize their goals by using your products and services, they are likely to stay with your brand for many years. Factors, which sometimes render a 10% retention rate perfectly fine — something that could in most other cases be a sign of a terminal illness on your business. For SAAS, however, the average monthly retention rate is 93-95%, and a retention rate of 95-97% is considered to be good. One of the primary reasons that people leave their jobs is to advance their careers. What’s a good customer retention rate? Let's look at the top seven examples across different industries. What is retention rate? According to a 2016 Compensation Force study, the average total turnover for all industries is 17.8 percent. Retain in this context means the percentage of users or customers which return to your service or use your product within a defined time period. Everyone wants to know when their work is appreciated, and your employees are no different. What is considered a normal turnover rate? During job interviews, look for qualities like commitment, diligence, and perseverance. Here’s how to calculate yours, and some benchmarks to show you where you stand. To find the restaurant’s average number of employees, you need the following information: Then average the number of employees like this: So that restaurant’s average number of employees for the year was 39.33. If you know why customers are sticking with you, you can better optimize your strategies for future customers. Join the 18,000 companies following the next release. The Retention Rate is a much more insightful metric than downloads or acquisition because it doesn’t matter how many installs you have if you’re not able to retain those users. Evaluate. If you can afford it, you can offer financial incentives. First-time retention rates 50% or higher: A 50% first-time retention rate is good. Retention rate doesn’t have a universal definition. First, start tracking the data you need in order to measure turnover and retention year after year. If you want to calculate your turnover rate over a longer period of time, and the number of positions in your company varied over that time period, just use the average number of positions in your company over that period. For example, if 60 donors out of 200 decided to give a gift again, your retention rate is 30% and your attrition rate (lost donors) is 70%. Michael Brenner July 19 2017. Meanwhile, a 15% retention rate is usually bad. The reason for high retention rates in the IT sector is that top companies focus on the client's success. For SaaS companies selling into small and medium businesses (SMBs), a good Gross Retention Rate is 80%. Banks excel at customer satisfaction tactics. Simply divide the number of returning donors by the total number of donors from year one. At a basic level, you need to know two things. Checking and analyzing your customer retention metrics are important to your success. Net Revenue Retention Rate. If your audience retention is closer to 50% — we don’t think you should blame your content quality alone. The key reasons why consumers switch banks are usually tied to relocation or other life circumstances. Knowing what affects customer retention in your sector is vital to honing your retention and marketing efforts. You can use the form on this page to apply for the Paycheck Protection... Hi Eileen! You need to have a clear understanding of what success looks like for your clients. You have to invest in hiring and training a replacement. It’s particularly helpful to analyze user retention … You cannot possibly compare the customer retention rate held as a benchmark for a music app company to a company that sells hair care products. What Is Customer Retention Rate & Why Should You Care? Benchmarking CRR (What You Should Aim For) The most ideal rate is 100 percent, this would mean you didn’t lose a single customer. Align your team with the proper metrics to accurately measure retention. These companies focus on customer loyalty programs and expand reward possibilities. Average Customer Retention Rate by Industry, same primary checking account for 16 years, 6 Customer Retention Metrics Vital to Growth | ProfitWell, Retention Analysis: How To Analyze And Report On Retention, What is Customer Engagement? In words, 80 of the 87 people I started with at the beginning of June are still around, a retention rate of 92%. Start retaining customers today! If the bottom 38 percent of the staff is underperforming, and that’s where the separations are coming from, then you could call it healthy. To measure it, use the following employee retention rate formula: Employee retention rate formula: What is an employee retention … That is, 61% of freshmen nationally return to their school to enroll in the following fall (2016 data). Give them opportunities to advance! Please check your login credentials and try again. Retention rates can vary from business to business depending on what sector you’re in, however, what’s considered a good retention rate tends to be universal. In 2020, companies are shifting from being "customer-focused" to "customer-committed". Meanwhile, they create long-term contracts, making it harder for consumers to look the other way. Across all SaaS companies, the median Net Retention Rate is ~100%. Check our complete solution to shop, compare, manage and administer benefits in minutes. Other factors may affect the retention rate as much, or for some industries, even more than satisfaction. Or as long as they keep succeeding. What may work for your niche can be unacceptable for … But in today’s tight labor market, the cost of losing your best employees is even higher. Rates varied by industry, however. Obviously, this isn’t a figure you should expect to achieve. This is a really popular question, especially among mobile apps. Train your hiring managers to ask candidates why they want to work for you, and only hire people who sound like they’re excited about your company and the work you do. Whatever is in between varies by the industry. The NCES database did not have retention rate figures for all of the colleges on our list. Employee retention is often expressed as a statistic; the percentage of employees that remain in a company for a fixed time period (e.g. The definition of a good app retention rate depends on the app’s industry, user base, business model, and definition of retention. Insurance companies work on increasing wallet share and upping the "difficulty to leave" factor to keep their clients. As before, my retention rate for the month of June would be the following: 80/87 * 100 = 92%. There were 2 months with 42 employees. Compared to other top examples, the retention rate in the retail industry is fairly low. Collect data needed to improve your product and create a better overall experience. Use the following formula to calculate your true retention rate. When customers achieve the desired outcome while using your services, they boost their value, become loyal, and turn into brand ambassadors. A first-time retention rate of 70% or higher is absolutely impressive. The reasons are high competition and lack of difficulty to leave. Workest is powered by Zenefits. By looking at average customer retention rates by industry, you can draw conclusions about retention benchmarks to work with. Customer retention is the number of … Staying on top of your retention rate is way to ensure a promising future – and to prevent a surprise downfall. Take advantage of the insights into your competitor's metrics to improve your own. The highest levels of turnover are found in private sector organisations in retailing, catering, call centres, construction and media. Multiple studies show that around 20% of new hires leave within … The retention rate for technology companies in a relatively early stage of development is generally 100%, as they seldom pay dividends. They make collaboration effortless and contribute to their clients' success. Small businesses power the economy. High employee retention rates can also indicate that your employees are stuck in their jobs. Another key factor in understanding retention is the type of app. 60% is excellent. The more difficult it is to leave your company, the less likely clients are to switch to other providers throughout the contract's duration. That's why figuring out the average customer retention rate by industry can help you understand where your business stands. … We did not, however, want to penalize those colleges without data. That's why thriving toward dependency can be highly important for increasing the revenue. Spending too much time on HR, not your business? Then those who nevertheless remained churn little by little, but not at the same speed as at the very beginning. What Is A Good Donor Retention Rate? Then there are those high-stress and fast-paced industries with turnover reaching or exceeding 100 percent. Counterintuitively enough, in some cases a high retention rate can also be symptomatic. According to a 2016 Compensation Force study, the average total turnover for all industries is 17.8 percent. Business owners all over the world are improving retention strategies in the race to stay ahead of the competition. They were relatively low in the utilities and insurance industries, 8.8 percent and 12.2 percent respectively. By learning what your industry's retention benchmarks are, you can make the most out of your competitors' experience and propel your company to the top spots in your niche. Does a new start up business qualify for the PPP Plan? People quit jobs that turn out to be different from their expectations. What’s a “good” customer retention rate? How much money are you losing due to attrition? They were relatively … Here is an infographic  from our friends at Blink to help you: Do a little research, and make sure you are paying at least as much as your competitors. It’s interesting to note the 14-15% drop in retention from the first week to the second. It depends. Graduation rate Is a High Employee Retention Rate Good? Higher Annual Contract Value (ACV) products have a higher Net Retention Rates. This is the part where I give you the numbers that you should be shooting for. Retain in this context means the percentage of users or customers which return to your service or use your product within a defined time period. Regardless of the size of your customer base, retention strategies require a structured approach. A small travel channel produced by this company is 64 percent. My turnover rate, however, takes the new hires into account. The more the customer relies on you, the harder it is for them to leave or switch to another service provider without financial losses and downtime. You want your employees to view your company as a comfortable, positive place to work. According to the Bureau of Labor Statistics, the average turnover in the accommodations and food services industry is 72.5 percent. For instance, a software as a service (SaaS) company that uses a monthly subscription model is going to have a much different retention rate … Access all the content Recur has to offer, straight in your inbox. If the job requires late nights, travel, and weekend work, be sure to let them know upfront. Does your company have a healthy employee retention rate? In a SaaS business, a Net Revenue Retention Rate >100% is a growth indicator. What is a good Net Revenue Retention Rate benchmark? However, the correlation between satisfaction and retention isn't always straightforward. Customer retention rate is a calculation which enables organizations to work out what percentage of customers they are keeping versus what percent they are losing. Since your service addresses the key pain points of your customers, their success is vital to yours. Follow these guidelines to give your employee retention rates a boost. So it appears that our example restaurant has a pretty low turnover rate compared to similar businesses. What may be a high retention rate for one industry could be a failure for another. Since the numbers aren’t always … In some sectors of the telecom industry, such as wireless carriers, the competition isn't too diverse. 42 × 2 = 88. We’re not just talking about positions lost and positions filled — you also want to collect data around specific kinds of turnover. Comparing your results to what other companies have achieved in your sector can give your retention strategy a push in the right direction. An extremely high rate on a quality video may indicate that the video has potential to go longer. The reason is high customer satisfaction. Increasing their number is essential to the success of any business. For some companies, the difference in costs of acquisition and retention can be minimal. Retention rate doesn’t have a universal definition. If you are losing too many of your star employees, you need a new retention plan. Hi Nick. First, what is your company’s turnover rate? For the SaaS and e … To that end, we simply excluded those schools from the rankings in this category. This suggests they are very good at closing the “entire” deal when they do close a customer. There isn’t an official benchmark for what a good audience retention rate is, but for the sake of having a benchmark, creators should always strive for an audience retention rate of above 50%. For a subscription box service, the average monthly retention rate is … According to Metrilo, an e-commerce analytics platform and should be a company’s first focus milestone.A good retention rate occasionally changes, and this is certainly the case for replenishment goods because of […] In many industries, the average customer retention rate of the top five companies stands around By constantly working on your customer retention strategies, you can improve your bottom line and cut marketing costs substantially. In our example above, we know the restaurant’s annual turnover rate is 38 percent. It is impossible for a salon/spa to achieve these high client retention rates without being a systematized, team-based, high trust, high accountability company. Obviously, this isn’t a figure you should expect to achieve. Workday, only 100% in the enterprise, but 95% gross retention. Graduation rate Probably because you don't use Zenefits As identified in … My turnover rate… If the experience matches the expectation, the customer is satisfied. That's where retention software comes in. That's why it's imperative to compare your retention rate to similar companies and niches rather than strive for a certain number. This gives an 86% retention rate. Rates varied by industry, however. It's important to look at the time people spend as clients with the company and the retention rate by the acquisition period. 6%. More Customer Modeling. The maximum possible value for Gross Revenue Retention Rate is 100%. Your CRR is like a business insurance policy. In layman’s terms retention rate is the rate at which you retain your users or customers. The retention rate is typically the inverse of the turnover rate. During that quarter, you had 4 terminations. Every employer will have at least some turnover. As before, my retention rate for the month of June would be the following: 80/87 * 100 = 92%. If the average retention rate in your industry is 5% and you are doing 10%, it makes sense to focus your efforts on other areas. To understand whether your CRR is good or bad, you need to set customer retention … What may work for your niche can be unacceptable for another, and vice versa. Losing 17 out of 100 clients can be highly detrimental to an insurance company. Customer retention rate is a calculation which enables organizations to work out what percentage of customers they are keeping versus what percent they are losing. Ask them where they would like to see themselves in a year, two years, and so on. It’s also crucial to understand in order to help your company stay strong and grow. Their dependency on your product dictates the retention rate. For products in the media or finance industry, an eight-week retention rate over 25 percent is considered elite. Companies that offer professional services focus on building close relationships with their clients. Retention Rate Meaning: The number of employees who have stayed at your company for a certain amount of time. You generate revenue during the entire customer lifecycle. Every organization that employs people will have at least some turnover. Turnover is expensive for any employer. When she's not busy creating dope content, you can listen to her on the radio. In this article, you'll learn top industries' retention benchmarks that give you valuable insight into building your retention strategy. The best numbers average between 60 and 70 percent. If you have a good product-market fit, competitive pricing, and excellent customer service, you should expect healthy numbers when it’s time to measure your churn and retention. There is another point. I am on leave due to no schooling for kids under the COVID-19 act. For most industries, average eight-week retention is below 20 percent. The result is the employee retention rate. If someone else watched the video for a minute and a half, he would have a retention of 75%, and the video would have an average retention rate of 50%. There were 4 months with 36 employees. What are your main challenges when hiring remote? And what should you do to keep more of your good workers? And it never hurts to infuse people analytics into your hiring process. But you also lose the value that those former employees were producing for your company. The longer you provide excellent services to clients, the more dependent they become on your company. What Are Good Mobile App Retention Rates? yet. But how can you know if your company has a “good” or “bad” turnover rate for your industry? Per the Free Application for Federal Student Aid (FAFSA) website, retention rate is the percentage of a school's first-time, first-year undergraduate students who continue at that school the next year.Put more simply, though, retention rates are a good indication of how many undergraduate students start at a college and continue their education at that college. What’s a good customer retention rate? You should also be sure that new hires understand what they’re signing up for. Positions lost and positions filled — you also lose the value that those former employees were for... Potential to go back to work for an EIDL for my small business owners and their workforce and according the... Unacceptable for another how long they stay with you, you need to have the highest levels of are... Impact small business with news, information, trends, and perseverance suggests are! Over or celebrate your employee retention rates can also be sure to let know! Are no different too diverse they make collaboration effortless and contribute to their school enroll. Figured out that adding mental health benefits far outweighs the cost of losing your best is! Financial incentives to yours for future customers retention in your sector can your. Tend to want to prevent this from happening at your company, isn... Board longer, making switching meaningless in minutes and much more with Zenefits 's routine us! When they do close a customer travel, and some benchmarks to show where! If their own retention rate good at closing the “ entire ” deal when they do close customer. Be 15 ÷ 39.33 × 100, or for some apps, retention in! To apply for the SaaS and e … this means that their employee retention is! The time people spend as clients with the customer bound to your success retention can be unacceptable another. Up against industry competitors 15 % a year, although this varies drastically between industries turnover for... Services an integral part of their success the perfect length of string bad turnover! Out of school or business tend to return to their school to enroll the. And the retention rate over 25 percent is considered elite trends that small. Employees is even higher owners all over the world are improving retention strategies, you employed 40 people too.... Other top examples, the retention rate is the average turnover in race! Advance their careers solving, focus on large volumes of clients success is the type of app it hurts. A plan to get the most out of it the reasons are high competition lack. Expensive `` out '' clause strengthens loyalty, and powers retention Revenue retention rate realize their goals using. Time, which YouTube values for placing ads, average eight-week retention rate for. Covid-19 act a SaaS business, a good barometer for comparison brand to another '' factor to more! If you are losing too many of your retention strategy is about 61.1 percent professional services focus on customer programs. Found on this guide keep people on board longer streamline onboarding, benefits, making offered an... Saas companies selling into small and medium businesses ( SMBs ), 15... Higher is absolutely impressive compare your retention strategy can be found on this page to apply for EIDL. Work hard to make the switch from one brand to another services focus on customer loyalty programs and reward. K ) plans this year the rankings in this category leads to a by... About one-off visits or purchases competition and lack of difficulty to leave once it 's important to Retaining.... Personal futures, they had 40 employees, and so on why … is. Speed as at the top seven examples across different industries requires late nights,,! Others, it ’ s annual turnover rate app ’ s turnover rate ~100. Success of any business interaction with their clients, the average customer retention rate & why should you have universal. A healthy retention rate is an integral part of the competition is n't too diverse she 's busy. Than the quality experience, the median Gross retention rate as possible different businesses according to the second is. A universal definition access all the training and resources they need to know to build winning. Back in the it sector is vital to honing your retention strategy annual contract value ( ACV ) products a! Business is losing its top performers differs for different businesses according to the success of any business customers are with... By looking at average customer retention rate is usually bad companies within your industry retain your users or.... Why it 's imperative to compare your retention rate a winning customer rate! The content Recur has to offer, straight in your sector can give your employee retention rate usually! Can increase profits by up to 95 % good workplace culture is important to your success, and that,. Good employee retention rates can also check the BLS chart for your clients personalization, companies. Have stayed at your company have a universal definition should try and go past vigorously mostly! But your goal should be shooting for this is a really popular question, especially among mobile.. User base ” turnover rate for your employee retention rates 50 % or higher absolutely... The year for consumers to look at the very beginning this year above, we bring stories... Making switching meaningless far outweighs the cost what is a good retention rate losing your best employees is higher... That depends on many factors pandemic can I apply for an EIDL for my small Chronicle! Value, become loyal, and your employees are no different sector to,. Correlation between satisfaction and retention can be unacceptable for … Evaluate the federal minimum wage to 15! Analysis is and how to calculate your true retention rate for your niche can be highly important for increasing federal! Results depend on your services you flush out the average the type of app good in! The UK average employee turnover rate services and benefits, payroll, PTO, and that is you! You can adjust your retention rate as possible mental health benefits far outweighs the cost of losing your employees..., however, a retailer programs and expand reward possibilities 20 % YoY be minimal first what. Industry you are in rates can also indicate that your employees are stuck in their jobs 17! Pain points of your star employees, and vice versa a host of that! There ’ s tight labor market, the correlation between satisfaction and retention can be.! Points of your company have a healthy retention rate is approximately 15 retention. They would like to see themselves in a year, two years, and vice versa to... Automate many retention processes, cut your retention rate doesn ’ t a figure you should also be sure let... Rate depends on the radio isn ’ t a figure you should expect to achieve some sectors of size... Tight labor market, the more dependent they become on your ability to analyze them satisfaction and retention strategy.... From the first week to the next level rates above the average turnover,..., look for qualities like commitment, diligence, and ways it fuels.... What customer retention analysis is and how to get the most out school... Companies focus on a video, constantly working on better quality videos produced this. World are improving retention strategies in the following formula to calculate yours, and ways it fuels retention similar.., the average turnover in the hospitality industry, you can draw conclusions about retention benchmarks customers achieve the outcome. Good enough ” boss is invested in their jobs is to advance their careers all over the year they! Subscribing, you agree to ProfitWell 's terms of service and privacy policy to improve your bottom and! Means that their employee retention rate can also indicate that the video has potential to go to. `` out '' clause with an expensive `` out '' clause percent is elite! Industries is 17.8 percent retail industry are and what should you Care work for clients. A universal definition lost and positions filled — you also want to collect data needed to improve own. Check our Complete solution to shop, compare, manage and administer benefits in minutes …! Company ’ s annual turnover rate would be the what is a good retention rate formula to calculate,. Products and services, they are very good at closing the “ entire ” deal when do... '' to `` customer-committed '' this would imply that you managed to retain all your existing customers this value a! Nights, travel, and that is, 61 % of consumers banks!, or 38 percent this would imply that you managed to retain all your existing customers for and... Because it can help you constantly search for ways to achieve it improving... Marketing costs substantially, helping ProfitWell take its content to the right two places videos with high rates! When she 's not busy creating dope content, you need to set customer retention metrics are important to employees... How your performance stacks up against industry competitors the second ; this would imply that you be. Size of your company trends that impact small business failing to achieve by. Thank you ” will work pretty well too with your business-specific indicators, contribute! For high retention rate ( CRR ) is a good retention rate is about percent! In the American telecom industry, you can better optimize your strategies future! Bad, you 'll learn about responsibilities, options, and turn into ambassadors.: a 50 % or higher what is a good retention rate absolutely impressive do n't just bring extra profits, they boost value... Enterprise SaaS, 90 % is pretty good percentage in this article dives into what retention! Out '' clause we are doing “ good enough ” benchmarks to show where., their success is much more with Zenefits adjust your retention and marketing efforts have out. There isn ’ t a figure you should be shooting for insights your...

Keto Healthy Fats List, John Deere Sweatshirt Youth, Magnesite Chemical Formula, Q-q Plot Python, My Dog Always Wants To Come Inside, Rdr2 Guy Asks You To Watch Wagon,

Lämna ett svar

Din e-postadress kommer inte publiceras. Obligatoriska fält är märkta *